On customers
We will listen to our customers, understand and balance their needs andexpectations with those of our suppliers, employees, investors and society andendeavour to give full satisfaction to all parties.
On leadership
We will establish and communicate our vision for the organization and throughour leadership exemplify core values to guide the behaviour of all to achieve ourvision.
On people
We will involve our people in the organization’s development, utilize theirknowledge and experience, recognize their contribution and provide an environ-ment in which they are motivated to realize their full potential.
On processes and systems
We will take a process approach towards the management of work and manage ourprocesses as a single system of interconnected processes that delivers all theorganization’s objectives.
On continual improvement
We will provide an environment in which every person is motivated tocontinually improve the efficiency and effectiveness of our products, processes andour management system.
On decisions
We will base our decisions on the logical and intuitive analysis of data collectedwhere possible from accurate measurements of product, process and systemcharacteristics.
On supplier relationships
We will develop alliances with our suppliers and work with them to jointlyimprove performance.
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